Privacy Policy & Terms of Service

Effective Date: 31/12/2024
Last Updated: 10/02/2025

London Smart Education (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, learners, and visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, including the Digital Academy, Empowership programmes, C-Suite Masterclasses, and other offerings.

1. Information We Collect

          We collect personal data to provide and improve our services. This includes:

          a. Information You Provide Directly

• • Account Details: Name, email address, phone number, and login credentials.
  • Payment Information: Billing details, card information, and transaction history.
  • Learning Preferences: Customised data for tailoring your learning journey.
  • Workshop Participation Data: Feedback, quizzes, and assessments.

          b. Information We Collect Automatically

• • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Details of your interactions with our website and learning platform, including pages visited and resources accessed.
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and analytics tools to enhance user experience.

          c. Third-Party Sources

           We may receive additional information from third-party platforms (e.g., LinkedIn or other professional networks) if you link your accounts.

2. How We Use Your Information

          We use your data to:

• • Deliver and personalise our services, including course recommendations and learning pathways.
  • Process payments and manage enrolments.
  • Communicate with you regarding account updates, services, or promotional offers.
  • Enhance our platform functionality and improve user experience.
  • Conduct research and analytics to refine our services.
  • Comply with legal obligations or resolve disputes.

3. Sharing Your Information

          We respect your privacy and only share your data under the following circumstances:

• • Service Providers: Trusted partners who assist with payment processing, course delivery, or technical support.
  • Legal Compliance: When required by law, such as responding to legal requests or enforcing terms of service.
  • Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be included as part of the transaction.
  • Consent: When you explicitly authorise us to share your information.

4. Data Retention

          We retain personal information as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. If you close your account, we will securely delete or anonymise your data.

5. Your Rights

          As a user, you have the following rights:

• • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or amend inaccurate information.
  • Deletion: Request the removal of your data, subject to legal obligations.
  • Objection: Opt-out of marketing communications or data usage in certain cases.
  • Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, please contact us at learn@londonsmarted.com.

6. Security Measures

           We implement industry-standard security protocols to protect your data, including:

• • SSL encryption for secure data transmission.
  • Regular security audits and vulnerability assessments.
  • Restricted access to personal data on a need-to-know basis.

Despite these measures, no system can be 100% secure. We encourage users to protect their login credentials and report suspicious activity promptly.

7. Cookies Policy

         Our website uses cookies to:

• • Remember user preferences and login details.
  • Analyse site traffic and performance.
  • Customise learning pathways based on user behaviour.

You can control cookie preferences through your browser settings. However, disabling cookies may limit functionality.

8. Third-Party Links

         Our website may include links to third-party services or platforms. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Children’s Privacy

         Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from minors without parental consent.

10. International Data Transfers

         As a global organisation, we may transfer your data across countries. When doing so, we ensure compliance with applicable data protection laws.